Introduction
At Artisticglow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our appliance and electronics repair services.
Information We Collect
We collect information that you provide directly to us when using our repair services:
- Personal identification information (name, email address, phone number)
- Information about your devices requiring repair
- Service preferences and repair history
- Communications between you and Artisticglow
- Payment information processed through secure third-party payment processors
- Technical data including IP address, browser type, device information, and usage patterns
How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our repair services
- To communicate with you about your repair requests
- To respond to your inquiries and provide customer support
- To send you updates about your repair status
- To comply with legal obligations
- To analyze website usage and improve user experience
- To send promotional communications with your consent
- To protect against fraud and ensure security
Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for us to process your data for specific purposes
- Contract: When processing is necessary for the performance of a contract with you
- Legal obligation: When we need to comply with a legal obligation
- Legitimate interests: When processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of sensitive data in transit and at rest
- Strict access controls limiting data access to authorized personnel only
- Regular security monitoring and vulnerability assessments
- Ongoing employee training on data protection practices
- Incident response procedures for potential data breaches
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With trusted service providers who assist us in operating our business, such as payment processors and shipping companies, under strict confidentiality agreements
- When required by law, court order, or government regulation
- In connection with a merger, acquisition, or sale of assets, with notice to affected users
- To protect our rights, property, or safety, or that of our customers or others
- With your explicit consent for any other purpose
Your Rights and Options
You have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal information under certain circumstances
- Right to object: Object to processing of your data for legitimate interests or direct marketing
- Right to restriction: Request restriction of processing in certain situations
- Right to data portability: Receive your data in a structured, commonly used format
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
- Right to lodge a complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities.
Data Retention Periods
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Service records: Retained for 7 years after service completion for warranty and legal purposes
- Contact information: Retained until you request deletion or withdraw consent
- Marketing data: Retained until you opt out or request deletion
- Legal requirements: Retained as required by applicable laws and regulations
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
Third-Party Services
We use various third-party services that may collect and process your information:
- Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns. Data is processed according to Google's Privacy Policy.
- Google Ads Remarketing: Uses cookies to show relevant ads to visitors who have previously visited our website. You can opt out through Google's Ads Settings.
- Google Analytics: Collects website usage statistics to help us improve our services. Data is anonymized and processed according to Google's Privacy Policy.
- Google Maps API: Provides location services and mapping functionality. Location data is processed according to Google's Privacy Policy.
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your data.
Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and provide personalized content. For detailed information about our cookie practices, please refer to our Cookies Policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: managersY3mxs9K1m
Phone: +1 563 388 7680
Address: 307 S Fairmount St, Davenport, IA 52802, United States
Artisticglow